Yii2 Support

Yii2 Support Ticket System - simple, flexible module for Yii2 advanced template (frontend/backend apps)

The latest version includes following features:

• very easy, simple and fast (only 3 tables: category, ticket, messages)
• Tickets has title, category, priority, users email and name, can link user id
• Module can parse mailbox and automatically add new tickets (or add new messages to ticket)
• Auto close tickets after 7 days of inactivity (by cron or backend app)
• Ticket management (in backend app - admin users can use Redactor Widget)
• Console commands (yii support/ticket/close)
• ID of ticket are hashed
• Compact SEO URL rules
• Module use yii2-queue for background and cron jobs (Sync queue by default, you can use DB, Redis or other)
• Module can use independent Mailer component, own config (smtp, user, pass)
• Multi-lingual (en, ru)
• You can use own style css
• Can replace real username(login) of Support (configurable)
• MongoDB

NOTE: Module is in initial development. Anything may change at any time.

Documentation

Read the Documentation

Installation

All installation instructions are located in documentation / Installation.

TODO

• write documentation (configuration, faq)
• refactoring Mongodb
• add more languages (cn)
• more console commands
• rest controllers for api app
• view theme (blue, red, green, gray, dark, etc)
• improve from simple to powerful (customer portal or support center like a pro)
• RBAC integration (role support manager)
• tests!!!
• check ticket status for users
• assignment other manager
• attachments (files, documents, images)
• statistic
• Multichannel ticketing
• more notifications (push, telegram, viber, whatsapp, wechat)

Support

If you have any questions or problems with Yii2-ticket-support you can ask them on email akiraz@bk.ru.

Contributing to this project

Anyone and everyone is welcome to contribute. Please take a moment to review the guidelines for contributing.

License

Yii2-ticket-support is released under the MIT License. See the bundled https://github.com/akiraz2/yii2-ticket-support/blob/master/LICENSE.md for details.